Bitfinex Support Concerns

To all our users,

The past six months have been unlike anything we have ever experienced as cryptocurrencies have reached an unprecedented level of coverage. It took 5 years to handle 3 billion orders on Bitfinex – in the last 4 months alone, we have handled more than 1 billion orders.

A similar growth was seen in the number of customer inquiries sent to our Support Team. In the last 4 months we received about 50% of all customer support inquiries ever received.


In the last 2 months alone, Bitfinex has increased its support staff five-fold. This rate is not set to decrease any time soon. Training new staff takes time however, and finding qualified and trustworthy support staff is not something which can be done overnight. We are constantly working on improving and scaling our support system to deal with all of our customers’ questions and concerns in a timely fashion.

We hope that you will bear with us in these turbulent times, and we promise you we are working tirelessly to resolve your support tickets and to scale our support staff to be able to provide quicker responses.

– The Bitfinex Support Team

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