Warning: Beware of Phishing Emails!

We received reports that phishing emails are being circulated from an address made to appear to be a @bitfinex.com email address. The email is in fact sent from @ibitfinex . com (note the additional i).

We like to stress this is not a message sent out by Bitfinex and we advise anyone that has received this email or any similar email to delete it immediately.

Do not open the attachments and if you have opened the attachments do a full virus scan of your computer. There is a strong indication that the files in the attachment contain viruses.

In case users receive emails in relation to Bitfinex and have doubts about the validity of the message received, please always feel free to send an email to support@bitfinex.com and we will be happy to confirm if we did or did try to contact you.

The phishing email contains this text, THIS IS NOT FROM BITFINEX!


We apologize to you for our inconveniences appeared in result of security incident. We intensively work with the law enforcement agencies to find out guilty people to make answer. In near future our website will be restarted. We will strive to keep you as informed as we can

Unfortunately, our losses have a big scale. So, we cannot return you a total sum of lost money.

But we propose a solution.

We are planning to set electronic bonds which will let you claim for dividend payment from the common benefit of our company. You will receive the percentage of dividends, equal to the sum of lost funds.

If you accept our offer, please, check your personal information carefully, fill in the Application for refund and send it back to us.

Thank you for understanding and support.

The Bitfinex Team


Again, THIS IS NOT FROM BITFINEX, it is an imposter sending phishing emails.

We will continue to post details about any such attacks as we have them.

  • wu
    Posted at 16:21h, 05 August Reply

    Can you explain why someone has your customer information to send them a phishing email?

  • Dennis Hatcher
    Posted at 17:16h, 05 August Reply

    Does this mean account information was also compromised?

  • BitFinex Customer
    Posted at 17:31h, 05 August Reply

    I like how you guys have sent out NO EMAILS to customers informing them of the situation at your company.

    NOT ONE.

    Completely unprofessional.

  • Mike Hunt
    Posted at 21:25h, 05 August Reply

    Seriously, you wonder how they got your email, when the “hacker” got finex’s private keys to YOUR bitcoins?!

  • Carlin
    Posted at 05:02h, 06 August Reply

    yeah that’s not great that apparently contact info / other account info may be floating around … but as a general rule of thumb , if the email sounds like moon man speak , it’s not real … just like all spamscam emails …

  • Sabri
    Posted at 09:23h, 07 August Reply

    I do not understand such prestigious firm are not insured?
    in total case has to there was an insurance. This from clients should not.
    As from the client has money.

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