23 Aug Growing Bitfinex Support Concerns
The past six months have been unlike anything we have ever experienced. It took 5 years to handle 3 billion orders on Bitfinex – in the last 4 months alone, we have handled more than 1 billion orders. A similar growth was seen in the number of customer inquiries sent to the Bitfinex Support Team. In the last 4 months we received about 50% of all customer support inquiries ever received.
In the last 2 months alone, Bitfinex has increased its support staff five-fold. This rate is not set to decrease any time soon. Training new staff takes time however, and finding qualified, trustworthy support staff cannot be done overnight. We are working on scaling our support system to deal with all of your questions and concerns, in a timely fashion.
We hope that you will bear with us in these turbulent times. Our support team is working tirelessly to resolve your support tickets and to scale our staff to provide quicker responses.
– The Bitfinex Support Team